Privacy Notice

Backbeat Entertainment Limited & The Travelling Hands Privacy Notice

Relating to both www.thetravellinghands.com and www.backbeatentertainment.com

LAST UPDATED – 7th November 2018

Backbeat Entertainment Limited (within which The Travelling Hands operates) takes data protection very seriously. The below information is available as clarity for all parties. You are welcome to contact us at anytime in relation to our Privacy Notice. We are proud members of the ICO body serving to protect Data Protection and have contacted the ICO within safety steps to help create this document accurately.

Who is collecting the data?

Backbeat Entertainment Limited (within which the Travelling Hands also operates).

The registered address of the business is Unit A112 Riverside Business Centre, Haldane Place, London, England, SW18 4UQ. The Registered Company Number of Backbeat Entertainment Limited is 10501361.

What data is being collected?

If you visit our websites, fill in the contact forms on our websites, call us, email us directly or write to us by post, we may be able to see such data as:

* Your Name

* Your Phone Number

* Your Email Address

* Your Address

* Information provided to us by Google Analytics (detailed below)

* Other information that you choose to provide us or that we request if we believe it is helpful / necessary.

What is the legal basis for processing the data?

* To provide the best service possible in relation to your communication with us and to be able to respond in relation to your enquiry.

* Your Internet Protocol (IP) address, details of which version of web browser you used plus information on how you use our website may also be visible to us in order to improve our services for different users of the websites.

Will the data be shared with any third parties?

Your data will not be sold or passed onto any marketing agency or unrelated third party to The Travelling Hands or Backbeat Entertainment Limited. We will not:

* Sell or rent your data to third parties

* Share your data with third parties for marketing purposes

If we are required to do so by law – for example, by court order, or to prevent fraud or other crime, then we may then be required by law to share your data.

How will the information be used?

We will use the date provided to give the best service possible in relation to your communication with us and to be able to respond to you in relation to your enquiry.

If you make a booking with The Travelling Hands or Backbeat Entertainment Limited, your data may be passed onto other individuals or parties working towards your event with The Travelling Hands or Backbeat Entertainment Limited (for example information including but not limited to your emergency contact name and telephone number for bookings would be sent to all team members working towards your event as part of precautionary planning including being sent to musicians and administrative staff). Details regarding how your data is used (in relation to confirmed bookings) are also included within all booking contracts we send out for our bookings for your information prior to signing off a booking with us.

For those who sign up to our mailing list, we will send you emails from time to time containing information such as (but not limited to) recent gigs, news and stories relating to The Travelling Hands and Backbeat Entertainment Limited. We use MailChimp as our marketing platform. By subscribing to our mailing list, you acknowledge that your information will be transferred to MailChimp for processing. Learn more about MailChimp’s privacy practices by clicking on the relevant link within the mailing list signup sections of our websites.

For those who provide quotes, reviews or testimonials for the band, these alongside your name and the nature of your event may be posted to our website, and included within any media type – including but not limited to websites (including third party websites who promote the band or not even under a different band name), emails, brochures, videos, photos, social media posts & printed media of any kind.

We use Google Analytics software to collect information about how our websites are used by visitors. We do this to help make sure the website is meeting the needs of its users and to help us make improvements. Google Analytics stores information about:

* The pages you visit on www.thetravellinghands.com and/or www.backbeatentertainment.com

* How long you spend on each of our website’s pages

* How you came to the website

* What you click on while you’re visiting the site

We also collect data in order to:

*Improve the site by monitoring how you use it

*Gather feedback to improve our services

*Respond to any feedback you send us

How long will the data be stored for?

We will only retain your personal data for as long as it is needed for the purposes set out in this document and/or as long as the law requires us to. In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 10 years. Reviews, testimonials and feedback from clients (including event type and clients name) may be displayed indefinitely on the Internet or by other means on our own websites and third party websites. We do not intentionally collect or maintain data about anyone under the age of 18.

What rights does the data subject have?

You may ask us to delete your data at any time from our systems.

How can the data subject raise a complaint?

You may contact us via email at anytime using the email address hello@thetravellinghands.com, or the contact information found within the footer of our website (www.thetravellinghands.com). 

Where your data is processed and stored

We run administrative practices to make sure that your data is as secure, both while it’s processed and when it’s stored. For our mailing list, your data will be collated by Mailchimp whose own privacy notices will apply to your data.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure and prevent any unauthorised access or disclosure of your data. 

Your rights

You have the right to request information about how your personal data is processed, a copy of that personal data and that anything inaccurate within your personal data is corrected immediately

You can also:

* Raise an objection about how your personal data is processed

* Request that your personal data is erased if there is no longer a justification for it

* Ask that the processing of your personal data is restricted in certain circumstances

* If you have any of these requests, you can get in contact with our Data Protection Officer (contact info detailed at the end of this document). 

Other websites

www.thetravellinghands.com and www.backbeatentertainment.com contain links to other websites. This privacy policy only applies to www.thetravellinghands.com and www.backbeatentertainment.com. If you go to another website from ours you should read the privacy policy on that website to find out what it does with your information. If you come to www.thetravellinghands.com or www.backbeatentertainment.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Changes to this policy

We may make changes to this privacy policy. In that case, the ‘last updated’ date at the top of this document will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Contact us

If you have any questions about anything in this document or you think that your personal data has been misused or mishandled you can address communication for the attention of the Data Protection Officer (DPO) for The Travelling Hands and Backbeat Entertainment Limited. Their information is detailed below:

Make contact for the attention of the ‘Data Protection Officer’ and get in touch via one of the following methods:

Email: hello@thetravellinghands.com

Postal Address : Backbeat Entertainment Limited, Unit A112 Riverside Business Centre, Haldane Place, London, SW18 4UQ

You can also make a complaint to the Information Commissioner, who is an independent regulator using the following contact information:

Email : casework@ico.org.uk

Telephone: 0303 123 1113

Textphone: 01625 545860

Postal Address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF